All customer data in one place
When customer data is spread out over different systems, your team likely struggles to connect the dots. Our customer 360 solution 'unlocks' the data from different systems, making the information easily accessible in a single overview.
Based on PowerBI, the solution can be customized to your exact needs without breaking the bank.
BENEFITS
Engage, grow and retain your customers
Prevent churn
Use churn indicators to detect customers with unhealthy behavior. Enable your team to act before it's too late.
Maximize expansion
Combine signals from multiple sources to identify customers that are ready to expand their contract.
Reduce costs
Get all customer data at your team's fingertips and reduce time spent preparing customer engagements, QBRs & portfolio reviews.
SOLUTION
From birds-eye view to the nitty-gritty details
Our customizable solution is made up of two views.
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Portfolio view
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Customer view
Insight across multiple customers
Quickly understand what is happening inside your customer base. View and compare different segments to make informed strategic decisions. Use custom built churn and expansion indicators to identify customers that need attention across your portfolio.
Zoom into the details
Provide your team with a 360 degree view of a single customer account. Easily access all information on your customers subscriptions, interactions, tickets, product usage or any other relevant datapoints.
Do you want to see it in action?
FOR WHO
Give your teams the power of customer-insights
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For CSMs, a Customer 360 solution is a critical tool to serve their customers effectively. It helps identify up/cross sell opportunities and churn risks. Or prepare customer interactions / QBRs / portfolio reviews without having to pull data from multiple systems.
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For sales reps, a Customer 360 solution helps to identify expansion opportunities. The solution can also be designed to work for prospective customers, showing freemium usage, marketing interactions and other insights that help to sell effectively.
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Product managers can use Customer 360 to understand how customers use the product and identify customers for interviews.
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Marketers can use Customer 360 for Account Based Marketing. The solution also allows flexible segmentation of the customer base using data from a wide variety of different sources.
No annual fees
While most other Customer 360 tools charge a steep annual fee, our solution is available against an affordable, one-time implementation fee.